Returns & Refunds
At Jennings Music & Education Center, we want your experience with us and our products to be exceptional. That being said, Returns Happen! JMEC accepts returns under two (2) conditions; 1) Broken or Damaged or 2) Not What I Thought It Was.
1) Broken or Damaged: If you receive an order from us that is broken, damaged, smashed, bashed, crushed... Well, you get the idea. No problem! Just notify us within seven (7) calendar days by email (firstname.lastname@example.org) and provide a picture of the damaged product and packaging. We will rush the replacement to you as soon as possible. If we want to recover the damaged item, we will provide instructions to return the item to us.
2) Not What I Thought It Was: Order the wrong thing? Been there, done that! Please contact us within seven (7) calendar days and we will send you the replacement product. We will ship it your way, if you will ship it our way. If we sent you something different than what you ordered, we will take care of the freight both ways.
If you just flat out change your mind about your purchase, we will be happy to take it back. However, we will ask for you to absorb the return shipping. When the product is returned in NEW condition or the stated condition when sold, we will provide a full refund. Please notify us by email with fifteen (14) calendar days if you intend to return any products.